Terms and Conditions

Last Updated: August 2026

Welcome to ECJ Cleaning Services. These Terms and Conditions govern the relationship between ECJ Cleaning & Construction Services, LLC ("ECJ," "the Company," "we," "us," or "our") and the client ("you" or "your"). By booking, scheduling, or receiving our services, you agree to the following Terms and Conditions.

1. Scope of Services

ECJ provides professional cleaning and related services for residential, commercial, and specialty properties. Services may include, but are not limited to:

• Residential cleaning
• Deep cleaning
• Recurring housekeeping
• Commercial and office cleaning
• Move-in and move-out cleaning
• Post-construction cleaning
• HOA and property maintenance cleaning
• Airbnb and rental property cleaning
• Yacht cleaning
• After-event or party cleaning
• Nursery cleaning and other specialty cleaning services

The specific services and tasks to be performed will be outlined in your estimate, booking confirmation, service agreement, or other written communication from ECJ.

Services outside the originally agreed scope may require additional time and charges. Any material change in scope or price will be communicated to the client before additional work is performed whenever reasonably possible.

2. Pricing & Estimates

• All quotes and estimates are based on the information provided by the client and the anticipated condition of the property.
• Estimates are preliminary and may change if the actual condition of the property requires significantly more time, labor, specialized resources, or additional services than originally anticipated.
• If additional work or a material price adjustment is necessary, ECJ will communicate the proposed change to the client before proceeding with the additional work whenever reasonably possible.
• Certain services may also be subject to a minimum service fee.
• The final price may reflect the actual time, labor, condition of the property, and services provided.

3. Payment Terms

Payment is due in full upon completion of the cleaning service unless other written arrangements have been made in advance.

Accepted payment methods may include:

• Cash
• Check
• Zelle
• Venmo
• Online invoice or approved electronic payment methods

Clients are responsible for ensuring that payment is made promptly.

Late Payments: Outstanding balances are subject to a late payment fee of $25 per day until the balance is paid in full.

Any returned, declined, or disputed payment may be subject to additional fees or collection procedures as permitted by applicable law.

4. Cancellation & Rescheduling

We understand that schedules can change. However, cancellations and rescheduling requests affect our team's schedule and availability.

Cancellation or Rescheduling with at Least 24 Hours' Notice

Clients must provide at least 24 hours' notice to cancel or reschedule a scheduled service.

Cancellation or Rescheduling with Less Than 24 Hours' Notice

Cancellations or rescheduling requests made with less than 24 hours' notice will incur a fee equal to 50% of the scheduled service cost.

Cancellation at the Door or Refusal of Service

If the client cancels, refuses service, or otherwise declines the scheduled cleaning after our team has arrived at the property, the client will be responsible for 100% of the scheduled service price.

Lock-Outs and No Access

The client is responsible for providing the ECJ team with safe and timely access to the property at the scheduled service time.

If the team is unable to access the property due to circumstances including, but not limited to, incorrect access codes, unavailable keys, locked entry points, or other access issues caused by the client, the situation may be treated as a same-day cancellation or cancellation at the time of arrival, and the applicable cancellation fee may apply.

5. Cleaning Supplies

ECJ provides the necessary cleaning supplies, equipment, and tools required to perform the scheduled service.

If a client prefers that specific cleaning products or supplies be used, the client may provide those products for our team to use, provided they are safe and appropriate for the requested cleaning task.

Clients should notify ECJ in advance of any product preferences, sensitivities, restrictions, or surfaces requiring special care.

ECJ is not responsible for damage resulting from client-provided products, pre-existing damage, or inaccurate information regarding the condition or care requirements of a surface or item.

6. Satisfaction Guarantee

Your satisfaction is important to us.

• If you are dissatisfied with a specific area of the completed service, please contact ECJ within 24 hours of the service.
• ECJ will review the concern and, when appropriate, return to re-clean the area in question at no additional charge.
• Our satisfaction guarantee is limited to corrective cleaning of the applicable area or service concern.
• Refunds are not provided for completed cleaning services.
• The satisfaction guarantee does not apply to conditions outside the agreed scope of work, permanent stains, pre-existing damage, normal wear and tear, or areas that could not reasonably be restored through standard cleaning methods.

7. Media & Privacy

ECJ values the privacy and discretion of our clients and takes reasonable steps to protect personal and property information.

Photos and Videos

• ECJ may take photographs or videos of completed work, before-and-after results, or specific areas cleaned for quality control, training, portfolio, website, social media, or other marketing purposes.
• When using media for marketing purposes, ECJ will make reasonable efforts not to disclose the client's name, personal details, address, or other identifying information without permission.
• Photos or videos will focus on the cleaning work and results whenever possible.
• Clients who do not wish for their property or service results to be photographed or used for marketing should notify ECJ in writing before the scheduled service.

Privacy and Discretion

• ECJ staff are expected to maintain professionalism and discretion while working in client properties.
• Client personal information and property details will not be shared with third parties except as necessary to provide services, process payments, comply with legal obligations, or as otherwise permitted by applicable law.

8. Biohazard Policy

For the safety of our clients and employees, ECJ does not provide cleaning services involving biohazardous or hazardous materials.

This includes, but is not limited to:

• Blood or bodily fluids
• Vomit
• Feces
• Urine requiring biohazard remediation
• Needles or sharps
• Human or animal waste requiring specialized remediation
• Hazardous chemicals or substances
• Other materials that may pose a health or safety risk

If our team encounters a biohazardous or unsafe condition that was not disclosed before the appointment, ECJ reserves the right to stop or decline the affected portion of the service.

Any additional cleaning or remediation must be performed by an appropriately qualified professional or service provider.

9. Client Responsibilities

To help us provide safe and efficient service, clients agree to:

• Ensure that electricity and running water are available and functional.
• Provide safe, clear, and timely access to the property.
• Secure pets or inform ECJ in advance of any animals on the property.
• Remove or secure valuable, fragile, delicate, or sentimental items whenever possible.
• Pick up excessive personal clutter, including clothing, toys, jewelry, and other items that may limit access to cleaning areas.
• Notify ECJ of any fragile items, special surfaces, pre-existing damage, product sensitivities, access instructions, or other relevant property conditions.
• Provide accurate information regarding the condition and requirements of the property.

ECJ reserves the right to decline or modify service when working conditions are unsafe, inaccessible, or materially different from the conditions described at the time of booking.

10. Liability & Insurance

ECJ is bonded and insured.

Any claim for damage that may have occurred during service must be reported to ECJ within 24 hours of the completed service.

ECJ is not responsible for damage resulting from:

• Normal wear and tear
• Pre-existing damage
• Old, weakened, defective, or improperly installed fixtures or materials
• Improperly secured items
• Hidden defects
• Client-provided products or equipment
• Conditions that were not disclosed to ECJ before or during service

Clients are encouraged to notify ECJ of fragile, valuable, or delicate items and any special handling requirements before service begins.

11. Employee Solicitation

Clients agree not to directly hire, solicit, contract with, or engage any current or former ECJ employee for cleaning or related services outside of ECJ for a period of 12 months following the client's last date of service with ECJ.

If this policy is breached, a referral or placement fee may apply.

This policy is intended to protect ECJ's investment in recruiting, training, and maintaining its professional team.

12. SMS Terms

By voluntarily providing your mobile phone number and opting in through our website forms, booking pages, service agreements, or other communication channels, you consent to receive SMS text messages from ECJ related to your requested or booked services.

Messages may include:

• Appointment confirmations and reminders
• Team arrival notifications
• Service updates and schedule changes
• Invoice and payment reminders
• Customer support follow-ups
• Promotional offers and seasonal service reminders, when separately consented to

Message frequency varies depending on your service schedule and communication needs.

Message and data rates may apply based on your mobile carrier plan.

For assistance, reply HELP for help or contact us at (202) 545-0214.

To stop receiving SMS messages, reply STOP to opt out at any time.

Carriers are not liable for delayed or undelivered messages.

Consent to receive SMS communications is not a condition of purchase.

For more information on how we collect, use, and protect your information, please review our Privacy Policy:
https://www.ecjcleaningandconstructionservices.com/privacy-policy

13. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the District of Columbia.

Any dispute arising from or relating to ECJ services or these Terms and Conditions will be subject to applicable laws and legal procedures within the District of Columbia, unless otherwise required by law.

14. Contact Information

For questions regarding these Terms and Conditions, scheduling, payments, cancellations, or other service-related matters, please contact:

ECJ Cleaning Services
1750 H Street NW, Suite 360
Washington, DC 20006
Phone: (202) 545-0214
Email: info@ecjservices.com

By booking or receiving services from ECJ, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.